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If the punctuality level of a railway company is within one month of the validity of the Ticket is below 93%, then the holder of the Ticket is entitled to compensation once a year after the end of the validity period, amounting to 10% of the basic compensation calculated for one month for the respective railway company. The punctuality level of the individual railway companies is published on their websites. 

The basic compensation shall be at least the ticket price less the price shares for carriage by road, in urban and non-networked side trains. The maximum annual compensation amount is 10% of the basic compensation. Refunds below four euros may be excluded from payment.

The handling of any claims for compensation shall be the responsibility of the railway companies concerned, and the arrangements for payment of the compensation shall therefore be laid down in the conditions of carriage of the railway companies concerned. 

At present, registration for passenger compensation is only possible with the ÖBB. Please note that registration for the compensation procedure is only possible if you have given your consent to the transfer of data for passenger compensation. You can give your consent directly in your KlimaTicket Ö customer account under "My Tickets" by marking the checkbox. Once the data transfer regulations have been activated, a registration can be made under oebb.at/fahrgastrechte.